Delivery & Returns

Delivery

Kitsu Koi offer FREE delivery on orders over £50. Orders under this value are charged at £6.95. 

There are some exceptions 

  • 3m lengths of pipe will be sent at 2m and 1m lengths unless otherwise specified. There may be a surcharge depending on your order value.
  • Delivery price is quoted for delivery via our standard courier rate. Surcharges apply for Scottish Highlands, Scottish OffShore, Channel Islands, IOW, IOM, and N.I/Ireland. You will be advised before your order is shipped. 
  • Koi must be sent via APC overnight. Please select this option when checking out. You must give a day when you wish the koi to be delivered.

Returns 

If you wish to return an item, please contact us at your earliest convenience. All our items are new unless otherwise stated and are covered by manufacturers warranty for defects. If items are delivered damaged, please provide photos and we can arrange for the item to be returned/replaced. 

Made to measure or special order items, such as but not limited to, bottom drains, box welded liners, and filters are non-refundable unless faulty. 

No returns on koi under any circumstances. Please make us aware of any damage or dead on arrival.