COVID-19 & Deliveries - - Please email all enquiries regarding delivery times

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Frequently Asked Questions

Premises

We are open at the times below

Monday - 9-4pm

Tuesday - CLOSED

Wednesday - 9-4pm

Thursdayday - 9-4pm

Friday - 9-4pm

Saturday - 9-4pm

Sunday - 9-4pm

We are located in a busy garden centre, approximately 3 minutes from the M1 Junction 31. 

Our address is

Kitsu Koi

Greenscence, Side Farm

Sheffield Road

Todwick

S26 1DJ

Online Store

To offer the best customer service and options, we accept American Express, Mastercard, Visa, as well as PayPal, ApplePay, and GooglePay. 

We also offer payment though Divido, giving you the option of spreading your payments over 6-12 months, interest free. 

Although we cannot accept BACS payments via online orders, you can call or email and we can provide an invoice and bank details should you wish to pay by BACS

We aim to dispatch all orders within 1-2 business days, and most items are sent on a next working day courier service. 

You will receive an email to confirm your order has been dispatched. 

It's not possible for us to ammend your order once payment has been made, however if you wish to add additional items and want to add them to save of delivery charges, please call or email and we can send an invoice for the additional items and adjust carriage charges. 

If you have a Gift Card or discount code, you can enter the information at the checkout page. 

You cannot combine more than one discount code. 

Discount codes are case sensitive. 

Kitsu Koi Limited will happily accept returns due to change of mind as long as a
request to return is received by us within 14 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.


Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.


Once returns are received and accepted, refunds will be processed to store
credit for a future purchase.

We will notify you once this has been completed
through email.


Kitsu Koi Limited will refund the value of the goods returned but will NOT
refund the value of any shipping paid.

Koi

The majority of our koi for sale are handpicked by ourselves on our regular trips to Japan, and directly shipped to our premises. 

Absolutely. Providing healthy koi is a priority of ours, so we take every precaution we can including heat ramping. 

You can read more here, Quarantine.

Depending on the season, we have over 1000 koi on site, with prices starting at £15 up to £3000+. 

We can be very busy during peak season, with many fish being sold. Due to this, we can not list fish in our 4 outside tosai ponds which contain koi between £15 and £65 each. Rest assured we aim to cater to all budgets. 

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